Refund Policy
💛 Our Promise
At MarivStones, every piece is designed to bring calm, balance, and meaning into your everyday life.
If something doesn’t feel right, we’re here to make it right — simply and respectfully.
🔄 30-Day Easy Returns
We offer a 30-day return window from the date you receive your order.
That means you have 30 days to request a return — no stress, no pressure.
✅ Return Eligibility
To be eligible for a return:
- Item must be unworn, unused, and in original condition
- Must include original packaging and tags
- Proof of purchase is required
Hygiene Notice:
For hygiene reasons, earrings and pierced jewelry cannot be returned unless they arrive damaged or defective.
📩 How to Start a Return
To request a return, simply email us at:
We’ll guide you through the process step by step.
Please note:
- Returns must be requested before sending items back
- Return addresses are provided after approval
- Items sent without approval will not be accepted
📦 Damages or Issues
Please check your order upon arrival.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us right away, and we’ll resolve it as quickly as possible.
🚫 Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom jewelry
- Sale items
- Gift cards
🔁 Exchanges
We currently do not offer direct exchanges.
The fastest way to get what you want:
- Return your original item
- Place a new order
🇪🇺 EU Customers (14-Day Cooling-Off Period)
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.
Items must still meet standard return conditions.
💳 Refunds
Once your return is received and inspected:
- You’ll be notified of approval
- Refunds are issued to your original payment method within 10 business days
Please allow additional time for your bank or card provider to process the refund.
If more than 15 business days have passed after approval, contact us at:
contact@innatehaven.com