Orders And Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay.
Can I change my order after placing it?
Yes. Please contact us within 12 hours of placing your order and we'll do our best to assist.
Can I cancel my order?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Where do I enter my discount code?
You can enter your discount code during checkout before completing payment.
Why doesn't my discount code work?
Discount codes may have expired, require minimum purchase amounts, or cannot be combined with other promotions.
Shipping And Delivery
Do you ship worldwide?
Yes. We currently ship to most countries worldwide.
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 5–12 business days depending on your location.
Do you offer free shipping?
Enjoy free shipping on all orders over $69.99 USD.
How can I track my order?
Once your order ships, you will receive a tracking email containing your tracking number and tracking link.
My tracking information hasn't updated.
Tracking updates may take several days to appear after the package is scanned by the carrier. Please allow a little extra time.
My package shows delivered, but I haven't received it.
Please check with household members, neighbors, or your local carrier. If you still cannot locate the package, contact us for assistance.
Will I need to pay customs fees or import duties?
Depending on your country, customs fees or taxes may apply and are the responsibility of the customer.
Returns And Refunds
What is your return policy?
We offer a 30-day return window from the date you receive your order.
How do I start a return?
Simply contact our support team with your order number and reason for return.
When will I receive my refund?
Approved refunds are typically processed within 10 business days after the returned item has been inspected.
Can I exchange an item?
Yes. Exchanges are available depending on product availability.
What if my item arrives damaged?
Please contact us within 7 days of delivery and include photos of the damaged item. We'll arrange a replacement or refund.
Product And Materials
Are your gemstones natural?
Most Mariv Stones bracelets feature natural gemstones. Because each stone is unique, slight variations in color and pattern are normal.
Will my bracelet look exactly like the photos?
Every natural gemstone is unique, so each bracelet may vary slightly from the product images.
Are your bracelets handmade?
Many of our bracelets are handcrafted and assembled with attention to detail and quality.
What size are the bracelets?
Most bracelets are designed with a comfortable stretch fit and fit wrists approximately 6.3–7.5 inches (16–19 cm).
Can I wear my bracelet every day?
Yes. Our bracelets are designed for everyday wear and mindful living.
Jewelry Care
How should I care for my bracelet?
Avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals. Store your bracelet in a dry place when not in use.
Can I shower or swim while wearing my bracelet?
We recommend removing your bracelet before swimming, bathing, or exercising to preserve its appearance and durability.
How should I store my jewelry?
Store your jewelry in a soft pouch or jewelry box away from direct sunlight and moisture.
Meaning and Gifting
What do the stones symbolize?
Many gemstones have long been associated with qualities such as calm, balance, protection, confidence, and emotional grounding. These meanings are inspirational rather than guaranteed outcomes.
Is your jewelry intended for healing?
Our jewelry is designed to inspire mindfulness and emotional well-being. It is not intended to diagnose, treat, cure, or prevent any medical condition.
Is this jewelry suitable as a gift?
Absolutely. Mariv Stones jewelry arrives in gift-ready packaging and makes a meaningful gift for birthdays, holidays, anniversaries, and special occasions.